SMART Host Endorsements

Taigh Na Mara B&B of Whitianga likes SMART

Taigh Na Mara B&B

One year on as a new owner of a Bed and Breakfast, I realised the time had come to get myself sorted with the technology relating to this business. Channel managers, booking engines, and even operating my own credit card system were all very new to me. How relieved I was when I attended my first Bed and Breakfast Association Conference and had the chance to meet with Mike from TrueNZ and hear him speak about the SMART system. It sounded exactly like what I was needing, all nicely tied together in one package and at a reasonable price.

After a bit of checking out of the competition, I signed up with TrueNZ and SMART. Several months down the track I am really happy with SMART and the support I receive from Mike and the team. It was easy to set up, the User Manual is excellent for a “non tech person” like me, and their support was there at the end of an email or on the phone to sort out any issues or questions in a really timely fashion. The ongoing support has been great and I find the regular newsletters and updates very helpful, and particularly like their ongoing upgrading and improvements to the system.

I have no hesitation in recommending SMART to potential new users.

Carol Blair, Taigh Na Mara B&B

Featherstone B&B of Christchurch likes SMART

Featherstone B&B

Incorporating SMART in my small business has not only made the day to day running much easier, but also is moving me closer to my occupancy goals.

The anxiety of double bookings has completely gone, and I have had confidence to list with more OTA's knowing the system can manage the increased number of guests.

The system itself is clear and easy to use, even for the computer shy like myself. And if there are any difficulties, skilled, friendly help is always close at hand.

I would definitely recommend SMART to other small B&B's like mine.

Sally LS, Featherstone B&B Christchurch

Andros B&B of Matakana likes SMART

Andros B&B

Prior to joining SMART we did not provide credit card facility to our guests. SMART offers credit card access and we are impressed with this marketing tool. Our bookings have increased by 25% some of which will have resulted from adding credit card access to our site.

We thoroughly recommend utilising SMART for your sales

Peter and Grace, Andros B&B

Oak Lane Lodge of Morrinsville likes SMART

Oak Lane Lodge

We have been in the Accommodation Industry for 17 years now and during that period, in other properties (some very large), we have used several different Channel Manager/Reservation Systems. When we were tempted to try SMART we thought: “Lo & Behold, here we go again, just another system....” BUT ALAS! We have been AMAZED how smart that SMART is. It leaves all the other systems we have used for dead, because it is so incredibly easy to use. Not tied down in a lot of jargon and complicated pathways. We have saved so much time and money using the SMART system.

The team from SMART has been absolutely superb, providing a fully integrated support service, he knows the product inside-out, and also knows our niche market. SMART is also saving us from having to do hours of computer work weekly. We have been able to return our EFTPOS machine &cancel our Merchant Card Services with the bank as the SMART system does this for us. Saving us time and money all round.

If you are looking to free up your life and you are looking for a Reservation Management System, our recommendation is to look no further than SMART.

Alan & Cath, Oak Lane Lodge, Morrinsville

Almyra Lodge of Mapua, Nelson likes SMART

Almyra Lodge

I would just like to record our immense thanks for all the hard work and professionalism Mike and his team have shown us at Almyra, in trying to sort out what has become quite a complex booking page situation. Mike has never given up on trying to make everything work well for us and has called us many times out of business hours to try and find alternative solutions.

He has also been brilliant at liaising with OTAs on our behalf to get the best he can for us.

I have no hesitation in recommending SMART as an excellent booking channel system.

Fiona & Ron Oliver, Almyra Waterfront Accommodation

Nicara Lodge of Rotorua likes SMART

Nicara Lodge

We have been operating our lodge since 2004 and been very happy with our reservation system, however, as we are on several OTAs we felt it was time to have a channel manager. We investigated several systems and while some looked excellent, the cost was holding us back. Since we basically operate half the year, we were reluctant to sign up with any of the companies. Our EFTPOS terminal was already costing us huge fees on the months we were not operating. Then we heard Mike talk about SMART. It sounded too good to be true. We waited until the month before our EFTPOS contract was completed, then signed with SMART.

I printed the complete manual to make reference easier. Mike is amazing – always willing to help, no matter how stupid my question. SMART is working well for us – booking system, channel manager PLUS credit card processing. It really IS true.

I have no hesitation in recommending SMART as an excellent booking channel system.

Heather Johnson, Nicara Lodge, Rotorua

Blackwood House of Hamilton likes SMART

Blackwood House

In 2016 ,Blackwood House became affiliated with the SMART online reservation system.

Initially we were tentative about doing so, as we are just a small operation. We were feeling that accepting credit cards from guests would actually add credibility, but the ongoing monthly fees did concern. Yes you do pay fees with SMART, but you also get the added advantage of the online reservation system that works in partnership, to make your operation neat and efficient.

We are very pleased that we have elected to become part of SMART.

Bed & Breakfasts and other similar accommodation providers should seriously consider the advantages of the SMART online reservation system, Blackwood House, is pleased to have done so.

Allan & Margaret Fitzgerald, Blackwood House

Lakeview Heights of Rotorua likes SMART

Lakeview Heights

Started with SMART last year and it's done all we hoped it would; easy to use and best of all the support is second to none.


Alan, Lakeview Heights B&B, Rotorua

Whanagamata Vistas likes SMART

Whanagamata Vistas

As a small accommodation owner SMART has been one of the best investments we have made.

No longer am I scrabbling for the internet when out and about to ensure we don’t get double bookings but I can relax knowing SMART has it under control.

The SMART system is like having your own private secretary who has a finger on the button, from a great payment system to reminders of upcoming guests.

Mike has been a great "go to" guy and his knowledge and expertise in the accommodation business are an added bonus.

Thanks Mike and Murray. Well done on a great system.

Laureen Walker, Whangamata Vistas B&B

Ashcott Homestead of Takapau likes SMART

Ashcott Homestead

We find the Smart system to be very user friendly with clear instructions provided; the support given by Mike Rayner has been prompt and helpful even over the busy Christmas period! We definitely recommend Smart for peace of mind and ease of use.

Kind Regards

Natalie & David Beamish, Ashcott Homestead