One year on as a new owner of a Bed and Breakfast, I realised the time had come to get myself sorted with the technology relating to this business. Channel managers, booking engines, and even operating my own credit card system were all very new to me. How relieved I was when I attended my first Bed and Breakfast Association Conference and had the chance to meet with Mike from TrueNZ and hear him speak about the SMART system. It sounded exactly like what I was needing, all nicely tied together in one package and at a reasonable price.
After a bit of checking out of the competition, I signed up with TrueNZ and SMART. Several months down the track I am really happy with SMART and the support I receive from Mike and the team. It was easy to set up, the User Manual is excellent for a “non tech person” like me, and their support was there at the end of an email or on the phone to sort out any issues or questions in a really timely fashion. The ongoing support has been great and I find the regular newsletters and updates very helpful, and particularly like their ongoing upgrading and improvements to the system.
I have no hesitation in recommending SMART to potential new users.
Carol Blair, Taigh Na Mara B&B
Incorporating SMART in my small business has not only made the day to day running much easier, but also is moving me closer to my occupancy goals.
The anxiety of double bookings has completely gone, and I have had confidence to list with more OTA's knowing the system can manage the increased number of guests.
The system itself is clear and easy to use, even for the computer shy like myself. And if there are any difficulties, skilled, friendly help is always close at hand.
I would definitely recommend SMART to other small B&B's like mine.
Sally LS, Featherstone B&B Christchurch
Prior to joining SMART we did not provide credit card facility to our guests. SMART offers credit card access and we are impressed with this marketing tool. Our bookings have increased by 25% some of which will have resulted from adding credit card access to our site.
We thoroughly recommend utilising SMART for your sales
Peter and Grace, Andros B&B
I have been in the accommodation business for 15 years, but have only used a Channel Manager for this last year. I didn't want to make the change, I fought tooth and nail NOT to make the change, I couldn't see any reason for it, but eventually gave in to the insistence of my new partner.
The SMART system was recommended and I contacted Mike with much trepidation. And I am so glad I did!!!! Mike is a very patient man! He went to great lengths to explain it all to me, answered my many questions and to this day, still fields the odd phone call from me when I've forgotten how something works. The SMART system has made my life so much easier. SMART is an easy system to use and is self explanatory once you are up and going.
I needed this system and I didn't even know it.
Reservations are now so much easier to manage. Our business is flourishing and we are looking forward to another busy season with the fantastic SMART system in place. Thank you!
Fiona Hishon, Blue Mountain Lodge & Dean Whaanga Fly Fishing Limited.
I would just like to record our immense thanks for all the hard work and professionalism Mike and his team have shown us at Almyra, in trying to sort out what has become quite a complex booking page situation. Mike has never given up on trying to make everything work well for us and has called us many times out of business hours to try and find alternative solutions.
He has also been brilliant at liaising with OTAs on our behalf to get the best he can for us.
I have no hesitation in recommending SMART as an excellent booking channel system.
Fiona & Ron Oliver, Almyra Waterfront Accommodation
We have been with True NZ Guides and SMART since their outset and have been absolutely delighted with all aspects.
The SMART system is indeed VERY smart, clear, concise and easy to follow but when I have had any queries (usually my problems not theirs!!) Mike & his team has always responded promptly, explaining all in an extremely knowledgeable, clear and patient manner.
The channel manager feature is just brilliant, avoiding those ghastly double-booking moments and being painless to convert to while the Booking and Guest Management features are excellent. We particularly like that the Invoicing and Credit card payment aspects which produce a very professional and polished experience for guests, which we consider most important, particularly in a small business.
Being one who is not naturally ‘computer savvy’ I was initially a little anxious and apprehensive with a new system to get familiar with, but have found SMART very user friendly and the user Manual is amazing (unlike many User Manuals!) insofar as it is clear and very easy to follow. Extremely thorough covering all scenarios and setting out clearly how to address a particular situation.
The monthly newsletters are something we look forward to – interesting, informative and demonstrating that TrueNZ is certainly up with the play in all aspects of the industry.
Thank you True NZ and SMART for the fantastic service, support and communication these past years and I strongly recommend to anyone, who is serious about their business, to get in touch with you smartly!!!
Wendy & Peter, 119 on Georges B&B, Napier.
In 2016 ,Blackwood House became affiliated with the SMART online reservation system.
Initially we were tentative about doing so, as we are just a small operation. We were feeling that accepting credit cards from guests would actually add credibility, but the ongoing monthly fees did concern. Yes you do pay fees with SMART, but you also get the added advantage of the online reservation system that works in partnership, to make your operation neat and efficient.
We are very pleased that we have elected to become part of SMART.
Bed & Breakfasts and other similar accommodation providers should seriously consider the advantages of the SMART online reservation system, Blackwood House, is pleased to have done so.
Allan & Margaret Fitzgerald, Blackwood House
Started with SMART last year and it's done all we hoped it would; easy to use and best of all the support is second to none.
Alan, Lakeview Heights B&B, Rotorua
As a small accommodation owner SMART has been one of the best investments we have made.
No longer am I scrabbling for the internet when out and about to ensure we don’t get double bookings but I can relax knowing SMART has it under control.
The SMART system is like having your own private secretary who has a finger on the button, from a great payment system to reminders of upcoming guests.
Mike has been a great "go to" guy and his knowledge and expertise in the accommodation business are an added bonus.
Thanks Mike and Murray. Well done on a great system.
Laureen Walker, Whangamata Vistas B&B
We find the Smart system to be very user friendly with clear instructions provided; the support given by Mike Rayner has been prompt and helpful even over the busy Christmas period! We definitely recommend Smart for peace of mind and ease of use.
Natalie & David Beamish, Ashcott Homestead