Since switching to True NZ Smart, we’ve seen a significant increase in direct bookings, to the point where they are now overtaking our agent bookings. For a small rural accommodation business, that’s made a real difference to our bottom line.
What sets True NZ Smart apart is the support. When we need help, we deal with the same person every time, someone who understands our business and the accommodation industry. There’s no being passed between departments, no long wait times, and communication is always clear and easy.
The team genuinely understands the challenges and opportunities facing small accommodation providers and consistently goes above and beyond to help us get the best results. Whether it’s troubleshooting an issue, providing advice, or helping us make the most of the system, nothing is ever too much trouble.
True NZ Smart feels more like a business partner than a software provider, and we wouldn’t hesitate to recommend them to other accommodation operators looking to grow their direct bookings and receive exceptional support.
Georgie McGregor, Havrincourt Farm Boutique Accommodation, Nenthorn, Otago
www.havrincourt.co.nz
I cannot remember how I got involved with TrueNZ but it was probably by an email from Mike. It has ended up being one of the best things we could have ever done especially once the SMART programme was in place. Particularly once we started having different OTA’s involved and we also make a number of direct bookings. In both situations I can be assured my calendar is correct.
It is so convenient to be able to make cancellations and reinstate rooms, change rates if necessary, add extra days if a guest stays longer than planned, organise payment of a deposit, the added bonus of being able to take payment by credit cards online and printout invoices.
All these services available to the owner make a small business run like a big business. We are very pleased we have SMART on our side.
Cindy Edwards, Terry and Cindy’s Bed and Breakfast
www.tcbb.co.nz
Both my wife and I suffer from being relatively computer un-savvy and struggle with finding answers in Manuals, so at times I feel we have tested the patience of the SMART support team.
BUT they have always being totally supportive and have not only given us the answers, sometimes to inane questions, but have kindly directed us to the correct place in the Manual for future reference.
In addition, utilising the SMART calendar manger has totally relieved us of the embarrassing situation of double bookings, which we lived with prior to joining SMART.
It was so bad, one weekend, we had to move out of our house and let one set of guests stay in own bedroom. So for us the SMART calendar manager is a life saver.
Brin & Biddy Standeaven, Absolute Beach Front B&B. Bayview, Napier.
www.absolutebeachfront.co.nz
Mob +64212349882
I have used Smart for 6 and a half years. It is a full system that allows me to run my Bn B business and have all the information that I need to run, assess and evaluate my progress along with the all the financial aspect and secure card facility.
I have Smart attached to my website, so my guests are able to do a direct booking and receive the discount.
Smart is a well managed system and I would recommend it to any hospitality business.Shona McLennan, Kauri Lodge, Karapiro
We knew Mike from our days owning Furneaux Lodge in the Marlborough sounds. We knew he was a good business operator so when he told us about his new venture we were pretty interested. I had recognised the need for a channel manager for a while as we had got caught out with a double booking and it was always a worry.
We liked the idea of a New Zealand based system due to being in our time zone.
It has been the best business decision we have made - it has worked well and reduced the stress of possible double bookings and giving us time to concentrate on other parts of the business and increased our occupancy rates.
We really like the SMART system - it’s simple and works well for us and has meant we could add other OTA’s and booking agents.
I would recommend TrueNZ and SMART to anyone setting up a bed and breakfast.
Sue and Stephen Western, Villa Russell B&B
www.villarussell.co.nz
I highly recommend Smart Systems as a channel manager.
I’ve been using them for 3 yrs on my NZ B&B website.
Their support service in time of need has been brilliant and often immediate. The shared knowledge has helped me so much and the service has been excellent.
Beverley, Annabells B&B. Whitianga.
I highly recommend SMARTgms to anyone looking for a reliable and easy -to-use property management system.
SMARTgms is a fantastic tool for listing and managing properties. Their support is professional, knowledgeable, and always up to date with latest industry changes and features.
They are constantly improving the system and keeping us informed.
The customer support is outstanding. Always quick to reply to emails, and quick to call and help solve any problems and provide assistance. The set up process was smooth and I felt very supported.
Nothing is ever too much trouble.
Having everything managed through a single platform makes the whole process seamless. The system is well designed, easy to follow and straightforward to use.
Overall SMARTgms has made managing our accommodation business much simpler and more efficient, and I would happily recommend to others.
Helen Oram, Mill Creek Cottage. Whitianga.
I trust SMART reservations systems with my business. They are actually real people, get back to you in a timely manner, and continuously upgrade their back of house systems.
We liked the idea of a New Zealand based system due to being in our time zone.
Rachel, Prodigal Daughter Gourmet Lodge. Martinborough.
www.prodigaldaughter.co.nz
One year on as a new owner of a Bed and Breakfast, I realised the time had come to get myself sorted with the technology relating to this business. Channel managers, booking engines, and even operating my own credit card system were all very new to me. How relieved I was when I attended my first Bed and Breakfast Association Conference and had the chance to meet with Mike from TrueNZ and hear him speak about the SMART system. It sounded exactly like what I was needing, all nicely tied together in one package and at a reasonable price.
After a bit of checking out of the competition, I signed up with TrueNZ and SMART. Several months down the track I am really happy with SMART and the support I receive from Mike and the team. It was easy to set up, the User Manual is excellent for a “non tech person” like me, and their support was there at the end of an email or on the phone to sort out any issues or questions in a really timely fashion. The ongoing support has been great and I find the regular newsletters and updates very helpful, and particularly like their ongoing upgrading and improvements to the system.
I have no hesitation in recommending SMART to potential new users.
Carol Blair, Taigh Na Mara B&B
www.taighnamara.co.nz
I have found the TrueNZ SMART system software invaluable for running the bookings for my self-catering AirBnB.
Given the range of booking platforms, it is very important to have a single source syncing the bookings and the centralised source of truth for my booking calendar. Not sure I could manage without it. It's essential and I would not be without it, nor without the very personal service from Mike & Murray who promptly reply to all email inquiries with sage advice.
Alison Cary, Soggy Bottom Farm Accommodation, Pākawau
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