For peace of mind and easy management of OTA's we have no hesitation in recommending SMART.
All booking processes are in one place from first contact with our guests to final payment. The user manual us easily followed if needed and response from Mike, when needed, is prompt and the best. We did not investigate other Channel Managers as, after Mike introduced us to SMART we felt we had the best.
Melva & Hilton Ward, B&B
Phone: +64 9 9460074
Cell: 022 626 7166
I cannot remember how I got involved with True NZ but it was probably by an email from Mike. It has ended up being one of the best things we could have ever done especially once the SMART programme was in place. Particularly once we started having different OTA’s involved and we also make a number of direct bookings. In both situations I can be assured my calendar is correct.
It is so convenient to be able to make cancellations and reinstate rooms, change rates if necessary, add extra days if a guest stays longer than planned, organise payment of a deposit, the added bonus of being able to take payment by credit cards online and printout invoices.
All these services available to the owner make a small business run like a big business. We are very pleased we have SMART on our side.
Cindy Edwards, Terry and Cindy’s Bed and Breakfast
We knew Mike from our days owning Furneaux Lodge in the Marlborough sounds. We knew he was a good business operator so when he told us about his new venture we were pretty interested. I had recognised the need for a channel manager for a while as we had got caught out with a double booking and it was always a worry.
We liked the idea of a New Zealand based system due to being in our time zone.
It has been the best business decision we have made - it has worked well and reduced the stress of possible double bookings and giving us time to concentrate on other parts of the business and increased our occupancy rates.
We really like the SMART system - it’s simple and works well for us and has meant we could add other OTA’s and booking agents.
I would recommend TrueNZ and SMART to anyone setting up a bed and breakfast.
Sue and Stephen Western, Villa Russell B&B
One year on as a new owner of a Bed and Breakfast, I realised the time had come to get myself sorted with the technology relating to this business. Channel managers, booking engines, and even operating my own credit card system were all very new to me. How relieved I was when I attended my first Bed and Breakfast Association Conference and had the chance to meet with Mike from TrueNZ and hear him speak about the SMART system. It sounded exactly like what I was needing, all nicely tied together in one package and at a reasonable price.
After a bit of checking out of the competition, I signed up with TrueNZ and SMART. Several months down the track I am really happy with SMART and the support I receive from Mike and the team. It was easy to set up, the User Manual is excellent for a “non tech person” like me, and their support was there at the end of an email or on the phone to sort out any issues or questions in a really timely fashion. The ongoing support has been great and I find the regular newsletters and updates very helpful, and particularly like their ongoing upgrading and improvements to the system.
I have no hesitation in recommending SMART to potential new users.
Carol Blair, Taigh Na Mara B&B
As a small accommodation owner SMART has been one of the best investments we have made.
No longer am I scrabbling for the internet when out and about to ensure we don’t get double bookings but I can relax knowing SMART has it under control.
The SMART system is like having your own private secretary who has a finger on the button, from a great payment system to reminders of upcoming guests.
Mike has been a great "go to" guy and his knowledge and expertise in the accommodation business are an added bonus.
Thanks Mike and Murray. Well done on a great system.
Laureen Walker, Whangamata Vistas B&B